The alumni programs coordinator supports the Alumni Programs Manager with the development, marketing, management, execution and evaluation of global NOLS alumni trips, seminars, and special events that offer continuing education and a continued NOLS experience/connection.
50% – Customer service for alumni trip participants. Including enrollment support, paperwork tracking, follow up, and tuition collection via phone and email. This includes working with NOLS Campuses and outside vendors to ensure accuracy of information and pricing.
30% – Create and publish accurate descriptions of Alumni trips via different media formats. Ensure web accuracy around content and imagery for all trips. Creation of marketing materials and campaigns related to selling trips.
10% – Medium term (3-6 months) planning related to budgeting, staffing, and enrollment trends. Tracking trends and forecasting future needs.
10% – Long-term (9+ months) planning of the Alumni trips course mix and coordination with internal and external audiences related to this plan.
Leadership and/or Supervisory Duties
This position networks internally with alumni department staff, advancement staff, the Field Staffing Office, campus coordinators, and other program teams. Comfort with working cross-departmentally and collaborating towards solutions that are outside of their direct decision making structure is important. This position also works externally with cooperating groups to design, implement and manage trips, seminars and special events.
Position duties include budget management, marketing and promotion, planning, enrollment of participants, customer service, staffing, record maintenance, contracting outfitters, and risk management details. This position also assists with the Alumni Guide publication, and may facilitate staff briefings.
Ideal candidates who are already qualified NOLS Expedition Instructors may be asked to work some alumni trips each year. While this is not a defined percentage of the position, it could account for up to 20% of an employee’s work time depending on program needs in a given year.
Funds and/or Property
Assists in tracking and administering a budget of approximately $1.5 million in revenue and corresponding expenses.
Work Location and Compensation
NOLS World Headquarters, Lander, WY (remote work can be considered)
This position is full-time with a base salary of $38,480
Candidate dependent, as early as May 2, 2022
Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by visiting this link.
The ideal candidate possesses a firm understanding of and passion for the NOLS mission and product offerings. They will have the ability to represent all aspects of NOLS to a variety of audiences. A candidate who is an independent worker and enjoys the challenge of prioritizing competing tasks will thrive in this position.
* Comfort with database and web based applications, Word, Excel, and the Google suite.
* Experience with NOLS as an employee, or a graduate.
* Experience with incoming customer service environments.
* Demonstrated ability to communicate through multiple channels using a comfortable and professional tone.
* NOLS Expedition Course Leader status in multiple skills.
* Proficiency in writing and copy editing.
* Developing, engaging with, and running small marketing campaigns.
* Experience building and executing budgets and financial record keeping.
* Personal or professional history of planning complex domestic and international trips
NOLS is a nonprofit global wilderness school that seeks to help you step forward boldly as a leader. We believe that anyone can be a leader; it’s our role to provide the environment and training to help you discover your full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We’re an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless they meet a medical, disability or religious exemption and a reasonable accommodation is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for all new employees.