Visitor Information Specialist

Overview

Visitor Information Specialist

Summary

American Conservation Experience, a nonprofit Conservation Corps, in partnership with the National Trails Office, is seeking 1 Member to contribute part-time to projects alongside National Park Service Staff.

For more information about ACE, please visit our website.

Start Date: October 20th, 2025

Estimated End Date: October 17th, 2026a 52-week minimum commitment is required

Location Details/Description: NPS Office located within the University of New Mexico in Albuquerque, NM or at the National Park Service Building in Santa Fe, NM.

National Trails administers ten national historic trails and one historic highway that, combined, stretch for more than 29,000 miles across 24 states. The National Trails Office works with a diversity of partners to protect, develop, and promote these special places. Their staff of interdisciplinary experts assist community groups, private landowners, nonprofit organizations, tribes, and federal, state, county, and local agencies with site planning and design, on-the-ground trail mapping, educational opportunities, and identifying resources.

For more information about the National Trails Office (NTIR) based out of Santa Fe, NM, please visit the NPS website.

Position Overview:

The National Trails Intermountain Region (NTIR) administers 10 National Historic Trails (NHTs), aiming to preserve, protect, and promote public understanding of these significant cultural and historic resources. The agency’s mission centers on enhancing public engagement and increasing visitation through the dissemination of accurate and timely visitor information.

The anticipated applicant will play a vital role in supporting this mission by responding to public and partner inquiries, thereby fostering greater public awareness and connection to the National Historic Trails. Through this service, the applicant will contribute to meaningful outreach efforts that align with NTIR’s goals of education, stewardship, and accessibility.

Respond to emails: answers questions, fulfills information requests, coordinates with other employees to answer technical questions, follows up on requests, and organizes emails in a professional and timely manner.
Respond to brochure and other information materials requests received by email, telephone, and mail.
Prepares information packages for mailing and tracks brochure statistics. Submits shipping requests to warehouse and notifies warehouse and NTIR of any errors and corrections made.
Support NTIR’s Jr. Ranger Program: sends and receives Jr. Ranger books and other materials, checks the booklets for completeness, and mails Jr. Ranger items (including signed certificates) to those who completed the program.
Inventory and stock office supplies: inventories supplies, keeps storage areas organized, researches items online, and sends inventory re-supply lists and new purchase requests to staff with purchase authority.

Tagged as: Administrative Staff

Qualifications:

Qualifications

Required:

Members must be authorized to work in the United States. ACE does not provide sponsorship for employment visas.
Willing and able to represent ACE and the partner organization in a professional, positive, and enthusiastic manner.
Ability to be both self-directed/work alone, and be a positive, contributing member of a group.
A valid driver's license and an insurable driving record (documentation to be provided upon request). Members must be 21+ to drive

Required Skills:

Physical Demands, Work Environment and Working Conditions:

Physical Demands: Requires frequent sitting, carrying, using hands to handle or feel, reaching with hands and arms, talking and hearing. Manual dexterity required for keyboard/mouse and other office equipment. Required to stoop, kneel, and/or crouch.
Vision Requirements: Requires close, distance, peripheral and depth perception vision as well as the ability to focus.
Weight Lifted or Force Exerted: Frequently moves up to 10 lbs.