The Manager of Development Services provides administrative support to the development and membership functions of the organization. This position works within all fundraising activities including corporate brand relations, individual donor and member relations, database management, direct mail, email marketing, and research. The Manager of Development Services is the key person responsible for maintaining the integrity of the customer relationship management (CRM) (currently CiviCRM) database and its effective use. This position has responsibility for preliminary prospect research that qualifies prospective corporate brand partners for further cultivation and stewardship. The Manager of Development Services is also responsible for the implementation of the donor stewardship plan, as well as for volunteer recruitment, scheduling, and supervision.

The Manager of Development Services reports to the Senior Director for Development.

Work closely with American Hiking Society’s corporate brand partners to form long-term relationships and coordinate the execution of social media and advertising deliverables within annual agreements.
Support the development and management of American Hiking Society’s membership program. This includes membership renewal mailings, membership data entry and reporting, and work alongside the AHS marketing team to coordinate membership marketing and communications.
Manage American Hiking’s fundraising digital marketing. This includes developing marketing strategies and content curation for fundraising-related email marketing.
Process donations and prepare acknowledgment letters, membership premiums, and other related correspondence.
Maintain digital files for corporations, membership, individual donors, and foundations.
Continually enter, update, and reconcile database records in CRM.
Monitor and update automated communications to contributors.
Prepare and analyze donor reports as needed.
Conduct preliminary research on prospective corporate, foundation, and individual donors.
Assist AHS senior director in the management of the Board Development Committee.
Coordinate the production and mailing of annual appeal letters.
Assist in the preparation of grant proposals.
Track philanthropic contributions, pledges, and Board gifts.
Respond to member and advertising inquiries.
Prepare and mail gift and membership premiums and program related materials.

Tagged as: Administrative Staff, Development, Fundraising


Bachelor’s degree in Business, Nonprofit Management, Communications, Marketing, or a related field
3-5 years of experience in an administrative position, preferably in a non-profit development office
Excellent verbal and written communications skills
Proficiency in Microsoft Word, Excel, PowerPoint, and Publisher
Database management experience preferred
Tremendous attention to detail
Proficiency in social media content development for business or nonprofit
Ability to present information concise

About American Hiking Society

At American Hiking, we envision a world where everyone feels welcome in the American hiking community and has permanent access to meaningful hiking, including urban, frontcountry, and backcountry opportunities. We will achieve this vision by empowering all communities to enjoy, share, and preserve the hiking experience; advocating for the protection and
Founded in 1976, American Hiking Society is the only national organization that promotes and protects foot trails, their surrounding natural areas, and the hiking experience. As the national voice for hikers, American Hiking Society recognizes that foot trails and hiking are essential to connect people with nature, conserve open space, provide biological corridors for diverse plants and wildlife, and for the health of Americans and our natural environment. We represent millions of hikers who are committed to beautiful places to hike and believe that the preservation of hiking trails and their environments is important and a worthwhile

Application Instructions

Please send a cover letter, resume, and two professional references to Heather Klein Olson, Senior Director for Development at [email protected] with “Manager of Development Services” and your first and last name in the subject line. Position will remain open until filled. American Hiking Society is an equal opportunity employer.