Overview
The Membership & Communications Manager leads AMGA membership growth, retention, and engagement efforts while delivering exceptional member service. This role oversees member communications across all channels, develops community-building events and initiatives, and collaborates extensively with departments throughout the organization to support AMGA’s mission and member experience.
Core Functions:
● Grow, retain, and support the AMGA membership.
● Create opportunities for members to connect and engage with the AMGA community.
● Drive member engagement through effective communications across a range of print and digital channels.
● Coordinate the development of organizational publications and storytelling.
● Manage communications and logistics for Board of Directors elections, annual membership awards, and other organizational processes.
● Contribute to projects and initiatives that strengthen AMGA educational tools, resources, and organizational impact.
● Promote and sustain a culture of inclusivity, curiosity, learning, cooperation, equity, and respect.
Responsibility Areas (See Full Job Description at https://drive.google.com/file/d/1uDGeZ8TzXwpZZMkqEiYRkLc3jUAJkIIN/view for comprehensive list)
Membership Management & Member Experience
Community Engagement, Events & Programs
Marketing, Communications & Digital Engagement
Content & Publication Management
Governance & Organizational Administration
Operations & Project Management
Required Qualifications:
● Bachelor’s degree or an equivalent combination of education and relevant professional experience.
● Excellent written and verbal communication skills, with strong attention to detail and the ability to produce accurate, high-quality communications.
● Strong customer service, relationship-building, and interpersonal skills.
● Demonstrated project management and organizational skills, including the ability to manage multiple priorities, coordinate stakeholders, meet deadlines, and work both independently and collaboratively.
● Proficiency with Google Workspace, Square, Microsoft Office (Word, Excel, and PowerPoint), and macOS.
● Experience with, or the ability to quickly learn, Salesforce, Webflow, Mailchimp, and other membership, communication, and data management platforms.
● Ability to analyze data, generate reports, and leverage insights to support organizational goals and decision-making.
Preferred Qualifications:
● Previous experience working for a membership-based organization, nonprofit association, or industry trade group.
● Experience managing member communications, events, programs, or customer service initiatives.
● Familiarity with climbing, skiing, mountain guiding, outdoor education, or the outdoor recreation industry.
Compensation & Location
Compensation: $60,000 – $69,000 at AMGA National Office in Boulder, CO. Remote work may be considered for the right candidate, with periodic travel to Boulder, CO and other program venues required.
About American Mountain Guides Association
MISSION
To be the leader in education, standards and advocacy for professional guides and climbing instructors
VISION
We support AMGA members in providing the public with exceptional climbing and skiing experiences and instruction
This is a full-time, salaried, exempt position based in the AMGA National Office in Boulder, CO. Remote work may be considered for the right candidate, with periodic travel to Boulder, CO and other program venues required.
AMGA offers a generous benefits package including employer paid (employee only) healthcare and dental benefits, retirement match, sick and holiday time, generous paid time off, and a flexible work environment.
