Overview
The American Mountain Guides Association (AMGA) is seeking a full-time Guide Program
Assistant to work in the Mountain Guide Program Department, which facilitates the training and
certification of over 600 students annually. This is an important position within the program
department team that manages logistics and is key to the successful delivery of AMGA Mountain
Guide Programs and the student experience.
Responsibilities:
● Act as a liaison to students who are taking AMGA Mountain Guide Programs and provide
exceptional customer service to AMGA members
● Coordinate all pre and post program logistics ensuring AMGA Mountain Guide Programs
run smoothly from start to finish
● Keep the AMGA Program schedule, course openings, and staffing information up to date
and accurate in the AMGA database and on tracking systems
● Track and monitor program tuition payments, communicate with students about their
enrollment status and ensure program rosters are current and accurate
● Assist the Guide Program Manager in completing Student Application Review
● Serve as a support role to the Instructor Team (IT), Technical & Assistant Technical Directors
and the Mountain Guide Program Manager
● Provide professional and timely communication (written and verbal) with students and
Instructor Team members
● Assist with special events such as AMGA Annual Meeting, Instructor Team Training, and
other events throughout the year
● Other responsibilities as assigned
Compensation
● This is a full-time non-exempt position based in Boulder, CO
● $44,000.00 – $49,000.00 Annually
● 401(k) retirement plan with 4% employer match starting after 6 months
● Generous time off including paid holidays, 3 weeks of vacation, & biweekly half-day Fridays
● 100% coverage of Medical and Dental Insurance
● Participation in outdoor industry pro-deals
● A flexible work environment with a hybrid in person model
Required Skills:
● Highly organized, able to prioritize & meet deadlines
● Detail-oriented and able to handle multiple ongoing projects with different deadlines
● Exceptional customer service skills, including strong written & verbal communication
● Proficiency in computer programs such as Google Workspace & Microsoft Office
● Familiarity and experience with technical rock climbing, alpine climbing, and skiing
● Interest in the mission of the AMGA and working with the AMGA administrative staff,
membership & instructor team
Preferred Skills:
● Familiarity and experience with professional guiding and/or outdoor education preferred
● Experience with CRM database, website CMS, and email marketing software. Experience
with platforms such as Salesforce, Webflow, and Mailchimp preferred
About American Mountain Guides Association
MISSION
To be the leader in education, standards and advocacy for professional guides and climbing instructors
VISION
We support AMGA members in providing the public with exceptional climbing and skiing experiences and instruction
CORE VALUES
Respect
Valuing the uniqueness of each individual, honoring diversity and cultural competency
Integrity
Dedicated to honesty, strong moral principles, and pride in our craft
Stewardship
Responsible for taking appropriate care of natural resources and our organization
Excellence
Committed to upholding AMGA standards and providing exceptional service to AMGA members and the public
COMPENSTION:
401(k) plan with 4% employer match after 6 months
Generous time off including paid holidays, 3 weeks of vacation, & biweekly half-day Fridays
100% coverage of Medical/Dental Insurance
Pro-deals
Flexible work environment with hybrid in person/remote options
