Guide Program Manager

Overview

The Guide Program Manager oversees management and success of AMGA’s Guide Programs. This key position works within the Mountain Guide Program team to manage all aspects of Mountain Guide Program logistics. From coordinating schedules and resources to troubleshooting issues, this position is vital to maintain success in AMGA’s programs, ensuring educational initiatives run seamlessly and effectively.

A successful candidate has strong communication, problem-solving, and decision-making skills, with exceptional attention to detail and demonstrated ability to organize, plan and implement.

CORE FUNCTIONS
Manage of Mountain Guide Program logistics to ensure AMGA Guide Programs run smoothly and effectively from start to finish
Maintain, manage, and grow AMGA’s permit portfolio of 30+ permits that allow public lands access for programs
Problem solve and support field staff when issues arise on programs
Support AMGA Instructor Team members and AMGA students

PROGRAM MANAGEMENT & COMMUNICATION
Oversee three Mountain Guide Program periods annually, and work with the Technical Director and Assistant Technical Director to process applications
Manage 30+ public land permits to keep permits in good standing; permit stipulations are followed in the field; and estimated use reports, post use reports, and payments are submitted by deadlines
Oversee Mountain Guide Program information in the database and website to ensure program details, schedules, instructors, rosters, student statuses and program openings are always up to date
Coordinate Instructor Team for programs including management of a yearly staffing request, ongoing scheduling changes, and new openings that arise
Track Instructor Team certifications and paperwork to keep current information for all Instructor Team members
Uphold enrollment, cancellation, transfer and refund policies
Serve as primary contact for students on Mountain Guide Programs and provide exceptional customer service including timely and professional responses to phone and email inquiries
Troubleshoot challenges such as field injuries, student or instructor concerns, access issues, venue changes, etc. that may arise on field programs
Assist Instructors with accessing heli drops, ski areas, inclement weather venues and other logistics, ensuring all required paperwork is completed in advance
Track, analyze, and forecast Program statistics and trends; prepare a monthly report on Guide Program, and reports for the Board of Directors

ORGANIZATIONAL SUPPORT & LEADERSHIP
Supervise the AMGA Guide Program Coordinator
Participate in team meetings and help to coordinate tasks to support upcoming programs and deadlines
Contribute to the ongoing development of operations, workplace policies, resources, and systems
Work to improve resources for students and Instructors that serve AMGA’s learning outcomes
Assist with special events such as member events and Instructor Team training

COMPENSATION: $60,000-$69,000/year
See more in AMGA description

Tagged as: Administrative Staff, Backcountry Skills, Climbing Skills, Full Time, Instruction and Guiding, Mountaineering Skills, Ski Industry, Support Staff, Teaching/Education

Qualifications:

3-5+ years of professional program administration experience; experience in the guiding industry preferred
Proficiency in computer programs such as Google Suites & Microsoft Office

Required Skills:

Exceptional team worker with strong verbal and written communication skills.
Strong customer service ethic and willingness to go above and beyond to help AMGA stakeholders.
Exceptional attention to detail with the ability to manage multiple projects simultaneously.
Ability to collaborate with a geographically distributed team and also work independently with minimal supervision.
Ability to work a consistent 40-hour week along with occasional evenings and weekends when issues arise on field programs.

Preferred Skills:

Experience managing public land use permits is strongly preferred
Experience with CRM database such as Salesforce, website CMS such as Webflow, and email marketing software such as Mailchimp preferred