The Regional Director is the primary person responsible for the successful planning, management, and supervision of the ARCC adventure travel programs assigned under their directorship, including financial success. All ARCC staff play a critical role in parent and student communications, including speaking with families on the phone as the primary form of sales of trips. Regional Directors are also integral members of ARCC’s central operations; assisting with Staff Training and providing logistical support to staff and groups out in the field as well as any emergency situations that may arise. Highlights of this position are:
-Coordinating and planning trip logistics for assigned programs
-Assuming financial responsibility of assigned programs (such as cost-benefit analysis, contract management, collecting fees or monies owed, and maintaining the profitability of programs).
-Supervising trip leaders assigned to RD’s programs during trip operation and providing leaders and company with evaluations and feedback of staff under their direct supervision.
-Providing logistical assistance or help with emergency situations that may arise with any of ARCC’s operations.
-Answering telephones and providing information/support/sales assistance or routing calls to appropriate staff members.
-Performing other related duties as required – these duties may vary depending on skill set and operational period but can involve the following additional categories:
–Operations (Food, Equipment, Transportation)
Two years related experience
Strong sense of customer service
Independent self-starter, curious and constantly learning
Superior organization and project management skills
Exceptional attention to detail
Strong verbal and written communication skills
Comfort using PC computers with MS Office and Google Suite
Ability to establish priorities, work independently, and proceed with objectives without supervision
Ability to handle and resolve recurring problems
Ability to troubleshoot in stressful situations
Experience working in the out
Proficiency in Spanish helpful but not required
About ARCC Programs
ARCC Programs (www.arccprograms.com) was founded in 1983 with the goal of introducing young adults to outdoor challenges in a fun, safe and educational environment. Over the years we have evolved from offering primarily wilderness-based programs to a roster of both domestic and international service and educational based programs.
ARCC summer programs and Gap Semesters take place in locations all over the world. ARCC programs are structured to strike the balance between hard work and hard play while exploring off-the-beaten-path locations. ARCC students return home with a willingness to face new challenges, a greater sense of responsibility and, most importantly, confidence in themselves.