Overview

Our Recreation Division operates 30 recreation centers offering affordable facilities, programs and activities to residents and visitors year-round. Our recreation centers offer several organized classes including but not limited to: aquatics, arts and crafts, cultural and social activities, fitness and sports, health, special events, tours and more. Our activities are organized for children, youth, adults, people with disabilities, and senior groups for maximum enjoyment. Participants may enroll in classes, use facilities on a day basis or purchase a monthly/yearly membership. For more information, please visit: Recreation Centers & Pools.

Recreation Services Representatives are an integral part of delivering top-notch services to the citizens of the City and County of Denver. As such, these positions will utilize their people skills and solution driven enthusiasm to understand and exceed customer expectations. Recreation Services Representatives provide leadership for the Front Desk team by coaching Recreation Assistants and resolving various customer-related issues.

We are currently hiring for Recreation Services Representatives for the following recreation centers:

• Northwest Region: 5090 Broadway, Ashland, Aztlan, Highland Senior, Johnson, Scheitler, Twentieth Street
• Northeast Region: Carla Madison, Central Park, Glenarm, Green Valley Ranch, Hiawatha Davis, MLK Jr., Montbello, St. Charles, Swansea
• Southwest Region: Athmar, Barnum, College View, Harvey Park, La Alma, Rude, Southwest
• Southwest Region: Cook Park, Eisenhower, Harvard Gulch, La Familia, Montclair, Platt Park Senior, Washington Park

Recreation Services Representatives:

• Greet and communicate with recreation guests using F.A.C.E. philosophy (friendly, attentive, consistent, empowered) regarding recreation services and activities
• Handle difficult, sensitive, and escalated guest relations issues and act to resolve them
• Utilize membership management system to process membership sales and refunds, member transfers, activity registrations, and similar transactions
• Determine guest needs and provide appropriate information, or direct guest to the appropriate location and/or staff member for assistance
• Provide guests with information regarding membership and activity registrations; explain options and answer questions
• Complete monetary transactions including cash/check handling and credit card processing, issue ID cards, payment confirmations, receipts, and related transactions
• Maintain a clean and well-organized front desk, monitor and clean equipment for checkout, maintain and stock appropriate forms, flyers, and documents for front desk operations
• Monitor guest adherence to facility rules and guidelines, and report disruptive behavior to appropriate staff members
• Manage emergency situations such as evacuations, medical emergencies, suspicious activity, or other unexpected situations
• Maintain various records such as inventory, activity reports, receipts, m

Tagged as: Administrative Staff, Crew, Development, Support Staff

Qualifications:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: One (1) year of customer service work in recreation, retail, hospitality or other related industry
• Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Required Skills:

None

Preferred Skills:

Our ideal candidate will have:

• Proficiency in Outlook, Excel, Word, and POS (Point of Sale) systems such as ActiveNet
• Prior experience working in recreation and with youth
• Previous experience working in a front desk/customer facing position
• Experience leading a team
• Ability to work a flexible schedule
• Bilingual skills (preferred)

About City and County of Denver

The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future. When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole. Be a part of the city that you love. #WhereDenverWorks

Application Instructions

Apply here: https://denver.wd1.myworkdayjobs.com/CCD-denver-denvergov-CSC_Jobs-Civil_service_jobs-Police_Jobs-Fire_Jobs/job/Denver/Recreation-Services-Representative---Multiple-Recreation-Centers---Denver-Parks-and-Recreation_R0050112