NOLS (National Outdoor Leadership School) is a nonprofit global wilderness school that supports thousands of students each year all over the world. Our school began in a small cabin in Sinks Canyon, Wyoming in 1965 as the National Outdoor Leadership School. At that time, we were primarily an outdoors skills school, doing our work in local mountain ranges and exploring what it meant to teach leadership in the backcountry. Today, we are NOLS, a multifaceted wilderness school headquartered in Lander, Wyoming with locations in seven U.S. states and six countries, that supports thousands of students each year all over the world in both field & classroom courses.
The Expedition Admissions department is responsible for guiding students through the enrollment process from the moment they register for a NOLS course until they start their course. The Expedition Admissions Supervisor (EAS) is part of the core department leadership team. This position shares responsibility for optimizing systems and communication strategies. This position supervises The EAS supervises Admissions Officers and supports them with student service concerns, and serves as Acting Expedition Admissions Director as needed. They also support department-wide onboarding, training, and professional development for our team.
The Expedition Admissions Supervisor I is a full time position. In addition to the duties described above, this position directly supports the Health Review Specialist in reviewing complex student health forms.
The Expedition Admissions Supervisor II is a 3/4 time position—either a 30-hour work week, or full-time nine months per year. In addition to the duties described above, this position manages Instructor Course rosters to support instructor candidates’ application to NOLS’ instructor certification program.
- The ability to develop a firm understanding of NOLS mission, policies, standards and organizational systems.
- Ability to work effectively both in a team and independently to prioritize tasks and problem solve department work to achieve student service goals.
- Strong communication with both internal and external stakeholders (phone, verbal, digital), planning, and logistical skills.
- Administrative experience with focus in customer service.
- Collaborative leadership experience.
- Vision and experience in supporting positive leadership environments that embody equity and inclusion for diverse teams.
- Initiative, flexibility, and tolerance for adversity and uncertainty.
- Experience with or willingness to learn Google Suite and customer relationship management systems.
- Interest in assessing and adapting complex systems to improve student service.
- Supervisor I: Education or experience in healthcare or mental health, or related field; Spanish language ability strongly preferred.
Leadership or Supervisory Duties
The EAS directly supervises a team of Admissions Officers, and oversees onboarding and professional development for the Expedition Admissions Team. Independently responsible for consistent and professional communication to internal and external audiences representing NOLS. Works closely with the other NOLS Expedition Admissions Supervisor and the Expedition Admissions Director. Functions as an integral member of the NOLS Expedition Admissions Team.
30% Supervises a team of approximately five Admissions Officers, with potential for future growth. Facilitates a growth-oriented environment in the Expedition Admissions department and ensures opportunities for continued learning.
20% Works as part of the Expedition Admissions team to support all courses. Communicates with students and parents. Works closely with location program staff, Operations staff, and Marketing team. Participates in the phone queue and occasional evening or weekend on-call phone shifts.
20% Recruits, trains, and evaluates Admissions department staff. Develops training programs and seeks out professional development opportunities to develop and nurture high quality customer service standards. Maintains training documents.
15% Manages systems that support student relationships from time of application to start of course. Assists the Expedition Admissions Director in tracking enrollment data to improve enrollment process and systems. Works with the Expedition Admissions team to evaluate current systems and implement improvements as appropriate.
15% Health Review or Instructor Course Rosters:
- Supervisor I – Perform complex student health form reviews to support the Health Review Specialist during times of fluctuating workflow, including communicating compassionately and clearly about medical and mental health concerns and NOLS’ essential eligibility criteria.
- Supervisor II – Manage Instructor Course rosters by communicating clearly, effectively, and in a timely manner with students about the enrollment process, including difficult or sensitive topics such as medical health concerns and finances with tact, care, and directness.
Work Location and Compensation
NOLS Headquarters, Lander, WY. Remote work is available.
NOLS can currently employ remote employees who are legal residents of: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Utah, Washington, or Wyoming. Please note not all locations in all states listed are eligible. For specific locations please reach out to the recruiter listed below in the ‘How to Apply’ section. Current employees and residents in the state of Colorado please contact HR for salary information.
COVID-19 Vaccine Policy
All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless they meet a medical, disability or religious exemption and a reasonable accommodation is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for all new employees.
Equal Employment Opportunity
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email [email protected] with your request.
- A criminal background check is required from all NOLS employees.
- NOLS participates in E-verify.
- Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact human resources.
How to Apply
Please send your cover letter and resume to: Debbie Derbish, Operations Office Manager. [email protected]
Please send questions about the position to: Kahla Gubanich, Expedition Admissions Director. [email protected]
Closing Date for Applications
August 26, 2022
Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by visiting this link.