Overview
This is a shared position between two Keystone Science School departments, the After School program and the Customer Experience team. The person hired for this position will spend half of their time with After School Programs and half as a Customer Experience Specialist. After School:
The KSS After School Program is held at the local Summit School District elementary schools. Each elementary school is assigned a Lead Instructor to lead the program with two Program Instructors. The program focuses on promoting physical activity, fun games, intentional learning, and a healthy snack to students in grades Kindergarten through 5th grade. The program is grant-funded through partnerships with community organizations.
The purpose of the Customer Experience Specialist is to act as part of a team of liaisons between Keystone Science School and customers. The Customer Experience Specialist is responsible for upholding the KSS brand in external communications with prospective and currently enrolled clients, which includes both English and Spanish speakers. This position uses phone, electronic chat features, and email to answer questions, comments, and concerns for participants and parents of our programs.
Customer Experience Specialists act as a registrar and support the collection of program payment and camper paperwork. Additionally, Specialists support parent communication throughout the summer camp season which includes assisting with parent newsletters, social media, and other mediums of parent communication. This position assists with parent check-in and could be called on to support program instructors as a substitute educator once or twice throughout the summer. Given the diverse population of our student body, Customer Experience Specialists who are fluent Spanish speakers will be prioritized.
About Keystone Science School
At Keystone Science School, we believe that the power of inspiring curiosity and critical thinking, through the lens of science, changes lives and strengthens communities. We create future leaders who can problem solve and work together in an ever-evolving world and workplace environment.
Located in the Colorado Rocky Mountains, Keystone Science School’s historic campus serves as base camp for our diverse suite of inquiry-based learning programs. We combine hands-on science education with outdoor adventure to create engaging experiences for our students. At KSS, we change lives, we bring fun and laughter to everything we do, we care about each other and those we serve, we strive for excellence, we offer competitive compensation and generous benefits, and we are committed to serving students from diverse backgrounds. We’re proud to be Summit County’s #1 Best Non-Profit and #2 Best Place to Work (2019)! Visit KeystoneScienceSchool.org to learn more!
