Under moderate supervision, the Adventure Consultant position is responsible for being the first point of contact with potential and returning customers to Lasting Adventures. The Adventure Consultant provides exceptional customer support and answers customer queries related to all experiences we provide, and helps clients throughout the booking process. The Adventure Consultant will also be the primary point of contact for any client questions/concerns between the booking process and the date of their adventure. With support from our Operations Manager and Executive Director, the Adventure Consultant will create trip rosters, collect pre-trip paperwork, and administer pre- and post- trip communications with customers. The Adventure Consultant will be a key member of our Administrative Team and will work to support an exceptional customer experience from start to finish.
-Comfortable with computers, scanners, fax machines and other office hardware
-Wilderness First Responder (or higher), with CPR/AED
-Experience with outdoor activities and/or summer camps/outdoor education
-Experience in Customer Service/Sales, and/or excellent written/verbal communications skills
-Knowledge of Google software, including Docs, Sheets, GMail, and Presenter; knowledge of Zapier and Google Apps Scripts preferred
-Ability to solve problems quickly and discretely
-Ability to learn new processes quickly
-History of working with youth
-California Class C Commercial Driver License (can be obtained after hiring)
-Bachelors degree in a related field preferred
-Ability to work outdoors in rough or uneven terrain
About Lasting Adventures, Inc.
Lasting Adventures, Inc. is a recognized 501 (c)(3) public benefit nonprofit with a mission to provide positive youth development and educational opportunities to the general public through outdoor experiences. We specialize in backpacking trips, guided day hikes, and outdoor youth summer camps in Yosemite, Lassen, and Olympic National Parks. Since 1997, our program has introduced thousands of youth to nature and the wilderness experience through Adventure Based Programming. Our top-rated guide service feature backpacking trips and day hikes, which help fund our outdoor youth programs. For more on our mission, see our nonprofit website at: https://lastingadventures.org/