The Assistant Manager Recreation will work closely with the Recreation Manager to oversee the bicycle and golf cart rental operations to ensure an exceptional experience for guests and members. The primary responsibility of the Recreation Assistant Manager is to ensure that guest and member service standards are met, including efficient processing of bicycle and golf cart rentals, pickups, deliveries, cart cleanliness, staging, and storing.
The role of Recreation Assistant Manager requires excellent listening skills, eagerness to provide excellent service, as well as skills training Recreation Attendants. Flexibility in meeting the varying scheduling needs of the operation, additional hours may be required. This position requires a highly self-motivated individual who can work with minimal supervision and interact with staff, guests, and members at a high-level.
Responsible for oversight of daily operations for the Bicycle and Golf Cart rental program.
Responsible to ensure an efficient, timely, and accurate reservation process for rentals, pickups and deliveries.
Maintain accurate records of product use. Ensure timely and accurate processing of associated charges.
Responsible to ensure an efficient and superior quality experience for guests and members rental pickup and return.
Responsible for the organization of, and cleanliness of bicycles, and golf carts, and departmental equipment.
Maintains well organized and attractive distribution points.
Oversee and organize property sweeps to pick up all rentals and equipment not returned.
Follow procedures for proper opening and closing of the operation.
Responsible for bicycle and golf cart fleet maintenance, cleanliness, condition and charging.
Tract use to ensure rotation of golf carts to ensure uniform usage amongst the fleet.
Assist Special Event personnel in the setup of events requiring golf carts and/ or bicycles.
Organize and schedule staff to meet operational demands. Sourcing supplies necessary for day-to-day operations of their given areas.
Development of Recreation Attendants through a coaching and mentoring role.
Effectively communicate with peers, department Leadership team, Senior Leadership, Director of Retail.
Build positive relationships with all levels of Leadership and line-level Associates as to promote collaboration and teamwork.
Responsible for the flow of communication with peers, management and the Recreation Manager.
Delegate/Supervise all departmental specific training programs and the maintenance of accurate records to Training Specialist. Responsible for all departmental Guest Service and Hospitality training.
Exceptional interpersonal skills, ability to effectively communicate with people
Excellent communication and organizational skills
Experience with and sense of positive customer service
Experience with and ability to collaborate and work in a team environment.
Excellent skills in task management and prioritization
Ability to follow directions, work independently and take initiative
Excellent written and verbal communication skills, fluency in English
Advanced computer literacy in Microsoft office and Internet navigation
Be over the age of eighteen with a valid driver’s license, with a clean Motor Vehicle Record
Endurance for long hours in an active, stressful production setting with the ability to work outdoors in possibly extreme heat or in wet weather
Able to responsibly drive a cargo golf cart on the grounds for deliveries
About Montage Palmetto Bluff
Montage Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. Set within an award winning 20,000 acre development, the resort encompasses an extensive nature preserve, walking trails, a vibrant village, marina, restaurants, and a Jack Nicklaus Signature Golf Course. Accommodations include spacious cottages, guest rooms, suites and village homes that all pay homage to the region’s rich heritage.