NOLS Wilderness Medicine offers 2-90 day wilderness medicine courses around the world for 25,000 students each year. Admissions Officers provide primary enrollment, financial aid, credit, and customer service support for students. Admissions Officers must function effectively in a collaborative team environment to prioritize and share tasks. Admissions Officers interact and exchange information with Wilderness Medicine sponsors and external credit granting agencies. Admissions Officers support processing 8M in student tuition money and 0.5M in financial aid and discounts. They assist in reporting and payments to governmental agencies, credit granting partners, external funding entities, and scholarship providers.
Admissions Officers must be committed to providing high quality customer service, maintaining accuracy and integrity, and modeling inclusive practices. They must have exemplary communication skills focused on precision and empathy and demonstrate proficiency with technology including phone systems, computer based tools, and databases.
Set the tone for excellent customer service
Enroll students, process payments, support financial aid and discount requests
Manage course rosters including waitlists, cancelations, and transfers
Support specialized student needs and requests for accommodation
Provide customer support by phone, email, chat, and other technological tools
Market courses and assist students in course selection
Support Wilderness Medicine sponsors’ admissions related questions
Facilitate wilderness medicine certification delivery
NOLS is a nonprofit global wilderness school offering programming in wilderness expeditions, leadership skills, risk management, and wilderness medicine training.