Overview

Job Title: NOLS Patagonia Program Supervisor

Reports to:  NOLS Patagonia Program Manager

Job Objective: Supervise NOLS Patagonia courses, to ensure program quality and promote student and field staff satisfaction. Provide instructor teams with curriculum, route, and risk management support. Give feedback, evaluate performance, and mentor career development for field staff. Serve as a link between courses and NOLS Patagonia.

Qualifications: We seek a senior NOLS Instructor working at course leader level experience, or previous experience in program supervision who demonstrates an understanding of and passion for the NOLS mission. This position demands excellent English oral and written communication, creative problem-solving, effective team-building, and strong facilitation skills. The ability to work independently and in a team environment is crucial. Must also be able to work flexible and irregular hours, including some holidays.

Leadership or Supervisory Duties

Supervise and mentor field instructors in the areas of course logistics, curriculum, risk management, and performance expectations.Serve as a communication link between NOLS administration and field instructors. 

Funds and/or Property

Responsible for cash accounting for private services, course logistics, and course emergency money.

 

Responsibilities

80% Program and Field Staff Supervision

    • Supervise Custom Education and Expedition Courses as skills allow.
    • Provide field staff with comprehensive briefings and debriefings. 
    • Write instructor evaluations in a timely fashion based on NOLS Field Instructor Skills and NOLS Accepted Field Practices.
    • Actively guide staff in their career development, including recommending training, course work, and professional development.
    • Ensure timely completion of all course paperwork and reports, in accordance with school policies.
    • Travel to off-campus section transitions to provide overall leadership for transitions.
    • Provide technical skills training for instructor teams during instructor development briefing time.
    • Remain current with school policies, position statements, NOLS Current Safety Issues, and NOLS Accepted Field Practices relevant to the courses they supervise.
  • Facilitate communication in complex situations,  including communication with emergency contacts and family members.

15% Curriculum and Operational Support

  • Participate in an evacuation coordinator rotation and support evacuees while they are in town.
  • Network with other program supervisors to exchange ideas and offer support and leadership. Review school-wide practices to ensure consistency amongst NOLS programs. Stay abreast of techniques used by other professionals and accepted standards outside of NOLS (eg. AMGA, BCU, ACA).
  • Work with the education, staffing, risk management, training, admissions, and other departments at the school to enhance service to students and staff.
  • Promote field and in-town risk management.
  • Share responsibility for Patagonia enrollment paperwork revisions, updates, and oversight. 
  • Occasionally assist with course transportation, facility cleaning, vehicle preparation, course rationing, meal preparation, and outfitting as necessary to maintain excellent student service.

5% Other 

  • Assist administration with operating plans, new course proposals, staffing configurations, and operational logistics.
  • Other duties and projects as assigned by NOLS Patagonia program manager.
  • May be required to act as a field instructor in the case of injury/illness and possible unavailability of field staff. Must maintain active instructor status.

Equal Employment Opportunity

NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.

Criminal Background Check: A criminal background check is required from all NOLS employees.

 

E-verify

NOLS participates in E-verify 

Motor Vehicle Record: Applicants must be at least 21 years of age by the position start date and possess a valid driver’s license. Must have a clean driving history and be able to meet the criteria for NOLS vehicle insurance coverage. 

COVID-19 Vaccine Policy

All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless they meet a medical, disability or religious exemption and a reasonable accommodation is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for all new employees.

Work Location and Conditions: Location is at NOLS Patagonia headquarters in Coyhaique, Chile. Temporal housing may be available on-site for approximately $50 per week fee and includes food staples. Kitchen and living areas are communal.

How to Apply:

Send Cover Letter and Resume to: NOLS Patagonia Program manager, Gabo Puma.

Email: [email protected]

Phone: +56 977040788

Contact Gabo Puma with questions.

Closing Date For Applications: June 6th, 2022.

Employment Dates

Flexible between September 2022 to April 2023. This could be an 8 months to 2 months position.

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Application Instructions

Send Cover Letter and Resume to: NOLS Patagonia Program manager, Gabo Puma. Email: [email protected] Phone: +56 977040788 Contact Gabo Puma with questions.