Overview
POSITION SUMMARY
The Grand Canyon Operations Manager is responsible for overseeing all river trip operations at the Flagstaff, AZ location. Working in close coordination with other Grand Canyon management team members, the Operations Manager ensures that river trips operate safely, efficiently, and in alignment with company standards, culture, and agency requirements.
This role balances leadership, operational oversight, and hands-on support. While the Operations Manager maintains overall accountability for operations, the position relies on capable managers and supervisors who operate with autonomy once trained, allowing the Operations Manager to focus on staff management, coordination, problem-solving, and high-level operational execution.
Qualifications:
SKILLS AND QUALIFICATIONS
Strong operational experience in the industry including commercial guiding experience in Grand Canyon
Broad knowledge about outfitting river trips
Exceptional communication skills and attention to detail
Capability for strategic decision-making
Experience managing a team of employees of various levels of experience and backgrounds
A visible, proactive leader with a background in organizational management
Self-starter with excellent organizational skills
Required Skills:
Ability to prioritize, organize, delegate, and oversee tasks to meet deadlines based on trip schedules and organizational needs
Ability to work in a collaborative environment with a professional and dynamic team
Ability to direct, supervise, and coach others effectively
Current WFR, CPR, Epi-autoinjector; Driver License and clean driving record
Proficient in Google Workspace; other common computer applications
Dory experience considered a plus
About OARS
A leader in the whitewater rafting and adventure travel industry, in 1969 OARS became the first exclusively oar-powered rafting company permitted to run trips on the Colorado River through the Grand Canyon. Now the largest and most geographically diverse rafting company in North America, OARS offers first-class rafting and multi-sport vacations, with destinations and unparalleled experiences on over 35 rivers and coastlines of the world. OARS caters to active travelers of all ages and abilities with more than 75 unique itineraries worldwide, including one-day and weekend escapes. Our year-round office staff has more than 100 years of collective experience in the adventure travel industry and we have guides and operations staff who have been with us almost since the company’s inception.
