The Director of Program Operations maintains high-quality program development and works on course development, preparation, and delivery. The Director of Program Operations oversees all day-to-day operations for program coordination, program staff, and operational needs and creates customized educational programs under the supervision of the Executive Director.

General Administration:
Collaborate with other administrative staff.
Serve as backup field staff as needed.
Serve as an emergency on-call person during programs on a rotating basis.
Establish and maintain administrative systems, policies, and procedures.
Manage selected budget line items in accordance with established procedures.
Generate and submit expense requests and reports.
Attend staff, board, committee, and other meetings.
Master schedule management: update and adjust when necessary.
Conduct in-field observations as necessary.
Help to maintain appropriate accreditation status with Association for Experiential Education and/or other appropriate accreditation bodies.

Director of Program Operations Position-Specific:
Serve as the first contact for new partners to discuss what services we can provide and promote our mission.
Create program proposals, budgets, and marketing materials.
Ensure completeness of paperwork, contracts, and other arrangements, and communicate with program partners accordingly.
Provide outstanding customer service to program partners; act to resolve problems quickly and satisfactorily in a courteous and timely manner, within management guidelines.
Make presentations to program partner groups on selected occasions, as assigned.
Create food menus according to partner requests and dietary restrictions.
Participate in education program development and design, as assigned.
Obtain and manage camping, wilderness travel, business, and other permits.
Recruitment: post open positions on job boards and social media platforms, and communicate with outdoor industry partners regarding staff sharing.
Hiring: review application materials, follow up with applicants, conduct interviews, contact references, and create job offers.
Onboarding: collect and file paperwork, process background checks, and DMV checks, and maintain personnel files in accordance with national and state standards.
Scheduling: work closely with Executive Director to ensure that each program is adequately staffed, and update the master schedule with staffing information.
Training: develop training curricula & lead/conduct staff training.
Feedback: file individual feedback and performance evaluations; maintain and continuously develop a robust feedback system regarding recruitment, hiring, onboarding, training, administrative staff, and policies/procedures.
Equity, Inclusion, and Diversity: continuous development and implementation of equitable and anti-racist practices in every aspect of the process (from recruitment to program operations).
Submit field staff payroll information.
Assist in supervising.

Tagged as: Administrative Staff, Full Time


Minimum of 21 years old.
Academic degree and/or professional experience in outdoor/experiential education, program management, marketing, sales, customer and industry trends, or related field.
Organizational skills.
Demonstrated attention to detail.

Preferred Skills:

Ability to work both independently with limited supervision and collaboratively with other administrative team members.
Experience with Microsoft Office (Word, Excel, Publisher), and Google Suite (Drive, Docs, Sheets, Forms).
Knowledge of, or commitment to learning about, equitable and anti-racist practices in program management, marketing, social media, and sales.

About Outdoor Adventures by Boojum

Founded in 1975, Outdoor Adventures by Boojum is a nonprofit that helps people learn more about themselves, each other, and the environment. We work to provide customized programs for those looking to experience the outdoors through hiking, rock climbing, high-ropes courses, and other fun yet challenging activities. Over the years, we have benefited more than 100,000 people in our role as an educational partner and established an enduring reputation for value, integrity, and fun. Each year we have many people come to us asking why Boojum. Well, the short answer is that we are an incredible nonprofit organization 501(c)(3) with a fantastic community. Our staff says that the main draw to choosing to come back to Boojum season after season is the community. Boojum enjoys hiring those that enjoy making the work environment fun for all, not just the participants. We strive to find the best staff possible and provide our staff with great work opportunities. Come and JOIN OUR TEAM!

Application Instructions

Please send your resume and cover letter to Gayle Hilgris at [email protected]

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