Pacific Quest is seeking an experienced Field Manager to join our team in Hawaii
To oversee all aspects of Field Operations when on duty and/or on-call and to ensure safety/risk management, quality of program, and team morale are prioritized. Promote Pacific Quest Mission and Guiding Principles by having a sustained presence in the field to facilitate in the moment role modeling, guidance and training.
Essential Duties and Responsibilities:
Ensure program safety at all times including risk management assessment and crisis management.
Role model and hold team members and students to a high standard in regards to hygiene and cleanliness of all shared spaces
Administrative Duties as assigned by Program Manager and Director(s) including academic school tracking and upkeep of other documentation.
Management of Red, Yellow, and Orange Alerts as well as upkeep and oversight of Safety and Emergency Watches in conjunction with Manager on Call
Oversee Resident Supervisors, Program Guides, Overnight Guides as assigned and in relationship to specific area of focus:
Oversee new guide orientation, training, and development
Maintain and upkeep growth books
Benefits and recognition
Work with HR to ensure complete/up to date employee files at all times
Ensure proper policy and procedures being followed in the field
Spend the time in the field role modeling, teaching and leading intervention work
Know and support the use of student curriculum
Participate in weekly field/clinical meeting
Run and/or oversee running of inservice meetings on guide switch out days, if assigned.
Guide and supervisor supervision, training, and support, including documentation of disciplinary action under the direction of Program Director(s) and senior managers.
Collaborate with other field managers to ensure cohesiveness, provide feedback, manage program quality control, and follow-through on tasks
Program development; maintain, update systems related to field safety and routines, staff base protocols and storage
Ensure that field documentation is thorough and complete in a timely fashion – including BestNotes student observations, Incident Reports, and other essential documentation
Collaborate and assist with student movement coordination as assigned
Directing and reporting disciplinary actions as needed
Flexibility with overtime hours when crisis situations mandate and to cover supervisor and other manager responsibilities and schedule on an as needed basis
Manager on-call duties as assigned
Certified in and support/lead trainings on Nonviolent Crisis Intervention
Handle scheduling for direct care workers
Industry experience and experience working with adolescents of a similar population
Experience in supervision and able to work with students in crisis
Experience with crisis prevention
Valid driver’s license and clean driving record
Preferred age 25 years in order to meet Company insurance driving requirements
Basic computer skills
Requires ability to be a team player, to form mutually respectful relationships with staff and students to grow professionally in meeting the challenges of this position
Able to work with a team of professionals and the ability to work independently
Able to lean into challenges and give 100% while at work
Must pass a thorough background check, drug screen
Annual physical, TB clearance and COVID-19 vaccination required
Bachelor's Degree or a minimum 5 yrs relevant experience
Work Hours and location requirements:
This position is essentially a FT position 40 hours a week.
However, to effectively supervise the direct care workers some off schedule hours will be necessary in order to do on-site visits when the direct care workers (guides, logistics, wellness, clinical support) are working. This position also requires being On-call for after hours/weekend emergencies.
Must be able to report to program within 30-45 minutes when in Manager on-Call role in the case of emergency
With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking, may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and or moving up to 50 lbs
About Pacific Quest
Pacific Quest cultivates Sustainable Growth in our students, in our families, in our communities, and in ourselves.
Sustainable Growth Model
Pacific Quest’s innovative Sustainable Growth model incorporates Whole Person Wellness, Individualized Clinical Care, Rites of Passage, Horticultural Therapy and Healthy Community Living in an outdoor, experiential environment.
These diverse and adaptable principles facilitate an empowered sense of self, create resilient and successful short-term transitions and nurture a healthy relationship with family, community, work and purpose.
Forming the foundation for our comprehensive curriculum, these principles make our program accessible to an clientele of adolescents, young adults, and their families.
Pacific Quest believes that our ability to incorporate these principles at an organizational and community level are integral to our positive and progressive culture and overall long-term success.