Overview
The IT Support Specialist is responsible for overseeing and optimizing TSS’s core digital platforms and systems, with a primary focus on systems administration, business systems integration, and remote / in person support of staff technology needs.
This position is focused on cloud systems, software platforms, and digital enablement to support staff, programs, development, and admissions. This position will work closely with the local IT manager who focuses on infrastructure and hardware.
This is a high-impact role that strengthens our internal operations and revenue-supporting systems while helping TSS scale effectively.
Key Responsibilities
1. Digital Systems & Application Management
Oversee, admin and optimize key digital platforms (Google Workspace, internal tools, databases, learning/admissions systems, etc.)
Manage and troubleshoot systems integrations and data flows
Coordinate with vendors and consultants when needed
Identify opportunities for system improvements and automation
Maintain system documentation and internal training resources
2. Remote IT Support
Provide remote Support staff onboarding/offboarding for digital tools and systems access
Troubleshoot permissions, workflows, and software-related challenges
Partner with local IT resource on alignment between digital and physical systems
3. Data Governance & Security
Assist with data governance and access control for cloud systems
Ensure best practices in security, user permissions, and system compliance
Monitor and document system usage and risk areas
4. Strategic Systems Support
Support long-term digital systems strategy and technology road mapping
Collaborate with leadership on systems scalability and efficiency
Help reduce reliance on manual processes through automation and tools
Qualifications:
- 3-5 years experience in digital systems, IT, or business systems management
- At least 2+ years of hands-on CRM Mgmt experience, Salesforce experience is a plus
- Experience supporting software systems in nonprofit or education environments preferred
- Strong systems thinking with the ability to connect technology to organizational needs
- Comfortable operating independently in a remote or hybrid environment
About Teton Science Schools
Since 1967, Teton Science Schools has connected people, place, and nature through education, engaging learners of all ages in meaningful, place-based experiences that inspire curiosity, leadership, and a deep sense of connection to the world around them.
