Overview

Event Coordinators at the U.S. National Whitewater Center (USNWC) are responsible for booking and processing all private group events at the facility and helping with the execution of all public events. Event Coordinators must fulfill the needs of all inbound group inquiries including program determination, proposal generation, and execution on the day of events.

-Communicate with clients in a polite, clear, and confident manner using a variety of mediums – email, phone, and face-to-face interaction
-Answer questions regarding group outings, activities, venues, and catering, and provide clients with guidance in order to best match our products and services with their needs
-Provide detailed review of products and services purchased, requirements to participate, and an overview of what to expect upon arrival at USNWC – send confirmation letters and/or invoices
-Assemble group packages to ensure a pleasant and efficient check-in – create reservations using the Siriusware software system, print wrist bands, give welcome talks, and review event order details
-Input group inquiry information for lead tracking and follow-up and develop relationships with USNWC clients to encourage repeat bookings
-Facilitate tours of the USNWC’s activities and facilities for potential and returning clients
-Work together with the Groups and Events Department – Event Planners, Event Supervisors, Catering staff, etc. – and the actively communicate and collaborate with all other departments to ensure the best possible experience for each group outing
-Participate in staff meetings with the aim of improving the efficiency and overall quality of work in the Groups and Events department
-Maintain accurate knowledge of activities, products, and services offered by the USNWC – Event Coordinators are encouraged to experience as many USNWC activities as possible to develop first-hand knowledge and be able to better accommodate our clients
-Maintain a clean, professional, and healthy appearance, and adhere to the dress code
-Maintain availability to work evenings, weekends, and holidays with frequency as needed

BENEFITS
Facility Access
Staff Discount Program
Health, Dental, Vision
Flexible Spending Account
401(k)
Paid Time Off

Tagged as: Administrative Staff, Full Time, Fundraising, Sales and Marketing

Qualifications:

-A Bachelor’s Degree in Business, Hospitality, or another related field is preferred
-Prior experience in customer service, sales, or another related area is preferred
-Able to work well under pressure and make decisions independently – this position requires a person who is resourceful and takes a solutions-focused approach to conflict and pleasing our guests
-Outgoing, friendly, confident candidates with exceptional communication skills

About U.S. National Whitewater Center

The U.S. National Whitewater Center (USNWC) is dedicated to the promotion of the active lifestyle. Since 2006, the USNWC has been promoting access to the outdoors for all levels of participants through its 30+ land and water-based activities, outdoor instruction and certification programs, festivals, races, films, and various outdoor events throughout the year. Whether you visit the Center’s 1,300 acres on the Catawba River or engage in the brand’s mission through one of our off-site initiatives, the USNWC empowers guests to play, relax, and learn outside.

Application Instructions

Please apply via the link below: https://my.peoplematter.com/mja/usnwc/jobapp/GetStarted?jobOpenings=d87109d7-90d4-4fb5-9199-a91800e9f668&refererUrl=https://usnwc.org/