The Raft Operations Supervisor’s primary responsibility is oversight of guide scheduling and trip capacity management for the rafting operations of the Whitewater Center. As part of the leadership team, the Raft Supervisor will also assist in managing the day-to-day operations, training, recruiting, emergency response calls, winter programming and other special projects as needed. This position is a full-time, salaried position that reports to the Activities Director.
• Maintain a logistical framework for both weekly scheduling and raft capacity planning
• Be the direct liaison for booking groups with the Outdoor School and Groups Sales
• Create and implement strategies for efficient scheduling communications with staff
• Play a key role in the daily management of rafting operations, including but not limited to – engaging guest needs, staffing needs, emergency response calls, training guides, guiding trips, and assessing equipment
• Work with the management team to create operational efficiencies to further the growth of the department
• Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise

Tagged as: Full Time, Water Skills


• A degree in Operations Management, Recreation Management, or another related field
• Prior experience guiding and training guides in up to class IV whitewater
• Strong skills with Microsoft Excel
• Prior experience teaching, coaching, and developing curriculum in a non-formal setting
• Prior management experience required, ideally managing a whitewater outfitter
• Complete an approved raft guide training

Required Skills:

• Must be able to safely self-transport over uneven terrain or in a confined space
• Must be able to stand for sustained periods of time
• Must be able to lift and move at least 75 pounds

Preferred Skills:

• Safety-oriented, patient, organized, enthusiastic, and flexible
• Able to communicate clearly and effectively
• CPR and First Aid Certification

About U.S. National Whitewater Center

The U.S. National Whitewater Center (USNWC) is dedicated to the promotion of the active lifestyle. Since 2006, the USNWC has been promoting access to the outdoors for all levels of participants through its 30+ land and water-based activities, outdoor instruction and certification programs, festivals, races, films, and various outdoor events throughout the year. Whether you visit the Center’s 1,300 acres on the Catawba River or engage in the brand’s mission through one of our off-site initiatives, the USNWC empowers guests to play, relax, and learn outside.

Application Instructions

Please apply directly through our Employment Page at the following link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f874f8a4-e289-44da-9cfd-3acb872cdc86&ccId=19000101_000001&jobId=404727&source=NOLS&lang=en_US