Overview

The Whitewater Operations Assistant Manager is a key leadership position with a critical role in the delivery of high-quality whitewater paddling experiences. The primary responsibility of the Whitewater Operations Assistant Manager is the oversight of all rafting and kayak activities on the USNWC’s Class II-IV whitewater river. This position is also responsible for staff training and recruiting, emergency response, winter programming and other special projects as assigned.

Responsibilities

Develop, implement and maintain quality assurance and safety protocols for whitewater paddling experiences.
Maintain a logistical framework for both weekly scheduling and capacity planning for rafting operations.
Lead a large team in the management of daily whitewater operations, including but not limited to – guest interactions, staff communications, emergency response calls, training, and assessing paddling equipment.
Work with the management team to create operational efficiencies for all paddle sport activities.
Work with the broader Activities team to deliver high-quality recreational experiences to our customers.

Tagged as: Full Time, Instruction and Guiding, Water Skills

Qualifications:

A degree in Operations Management, Recreation Management, or similar field.
Prior management experience required.
Prior experience guiding rafts in up to class IV whitewater.
Familiarity with recreational whitewater kayaking.
Prior experience teaching, coaching, and developing a curriculum in a professional setting.
Current First Aid and CPR certification.
Physical Demands
Must have the ability to lift 75+ pounds. Must have the ability to stand for long periods of time.

Preferred Skills:

ACA Whitewater Instructor Certification
Advanced Medical Certifications
Swiftwater Rescue Certifications

About US National Whitewater Center

Since 2001, Whitewater has been creating opportunities to bring people together outdoors at the U.S. National Whitewater Center in Charlotte, North Carolina. The Whitewater Center is designed and operated as an outdoor center offering over 30 different recreational activities. Every element and activity is focused on supporting an all-encompassing experience around the outdoor lifestyle. Additionally, the Whitewater Center hosts international competitions in a variety of sports along with numerous festivals and events on a recurring basis.

The Whitewater Center is currently comprised of over 1,300 acres of protected land offering 50 miles of trail and access to the Catawba River and Long Creek.

Application Instructions

To apply, please visit www.whitewater.org/employment, choose the appropriate link and follow instructions to submit your application package.