Overview
The Guest Experience Coordinator (GEC) reports to the Ranch General Manager and will be responsible for leading guest activities, specifically hiking, challenge course, reflective horse sessions, fly fishing, golfing, archery, and any other activities scheduled. The GEC also works with fellow team members who lead guest activities to ensure they understand the purpose of daily intentions and are skilled at leading guest reflection opportunities. The GEC will be a rare combination of technical experience and skill who can uphold the planning logistics and safety requirements of activities on the Ranch, while also embodying the social-emotional awareness and interpersonal skills required to effectively lead groups through often challenging personal growth experiences. The GEC will mentor and train fellow Ranch associates to ensure they have the knowledge and ability to support guests on their Ranch journey by skillfully facilitating reflection sessions and bridging indoor and outdoor experiences.
As a core member of the team, the GEC will also respond to the needs of guest services and fill-in on the Ranch where needed. This could be as a support to housekeeping, dining, dishwashing, transportation, and other duties as needed. This position is seasonal and will work from May 1st through mid-October, with a possible extension into November.
Qualifications:
• Previous experience working for Outward Bound
• Demonstrated competency in group facilitation and team building
• Strong social perceptiveness and active listening and learning skills, ability to hear what others are saying and to take the time to understand what isn’t being said
• Time availability in May to arrive for Challenge Course training on site
• First Aid and CPR training
Required Skills:
• Demonstrated ability to teach or train processes to colleagues
• Demonstrated competency in outdoor experiences and activity logistics
• Demonstrated ability to assess the abilities of a group and use that information to mitigate risks and ensure positive experiences for the group
Preferred Skills:
• Wilderness First Responder certification, or more
• Knowledge of Microsoft office
About West Creek Ranch
West Creek Ranch is a unique location where hospitality and play come together in weekly retreats for groups looking to problem solve and grow through splitting their time outside and in beneficial meetings. Join our beautiful Montana ranch in offering a five star experience to our guests. All employees are offered housing and meals as benefits of their employment, so make the best of your Montana backyard by working and playing by the Yellowstone River beneath the beauty of Emigrant Peak!
The ideal candidate for West Creek Ranch’s seasonal positions will live our core values of -Putting people first, our associates, and our guests. -Leads by example as a quality leader. -Includes everyone in day-to-day activities and tasks. -Innovates continually, providing new ideas and implementing them when it benefits the associates and guests. -Listens and responds to associates and guests to the best of their ability. -Gives back to others by incorporating all other values daily.
