NOLS (National Outdoor Leadership School) is a nonprofit global wilderness school that supports thousands of students each year all over the world. Our school began in a small cabin in Sinks Canyon, Wyoming in 1965 as the National Outdoor Leadership School. At that time, we were primarily an outdoors skills school, doing our work in local mountain ranges and exploring what it meant to teach leadership in the backcountry. Today, we are NOLS, a multifaceted wilderness school headquartered in Lander, Wyoming with locations in seven U.S. states and six countries, that supports thousands of students each year all over the world in both field & classroom courses.
The Program Assistant (PA) works with organizations and individuals outside of NOLS to organize and support NOLS Wilderness Medicine business partners. The PA has primary responsibility for communication with course “sponsors” before and after courses.
- The ability to develop a firm understanding of NOLS mission, policies, standards and organizational systems.
- Ability to work independently, organize multiple duties and prioritize workload.
- Strong communication (phone, verbal, digital), planning and logistical skills.
- 2-3 years administrative experience with focus in customer service.
- Initiative, flexibility, and tolerance for adversity and uncertainty.
- Experience with or willingness to learn Google Suite and FileMaker database systems.
- Interest in using information technology to improve customer service.
Leadership or Supervisory Duties
The PA is the primary point of contact and relationship manager for the bulk of NOLS Wilderness Medicine business partners. Independently responsible for consistent and professional communication to external audiences representing NOLS. Works closely with the NOLS Wilderness Medicine Sponsor Coordinator, Program Manager, and Director. Functions as an integral member of the NOLS Wilderness Medicine Program Team.
60% Coordinates the booking, contracting, and coordination of course details with the NOLS Wilderness Medicine Sponsor Coordinator and Director. Regular communication with sponsors to ensure accurate information is represented to external customers, Wilderness Medicine teams, and Instructors. Ensures data integrity for courses throughout the year and assists in adding additional courses outside of the annual plan.
25% Works as part of the NOLS Wilderness Medicine Program team to support all courses. Maintains course schedule and supporting documents on the NOLS Wilderness Medicine website. Coaches sponsors on the use of sponsorNET and the use of NOLS Provided marketing tools.
15% Works in collaboration with the NOLS Wilderness Medicine Admissions team to support all courses. Participates in the Phone Queue. Manages potential sponsor inquiries.
Work Location and Compensation
NOLS Headquarters, Lander, WY. Remote work is available. Full time (30 – 40 hours/week), temporary (August 1 – October 31, 2022; flexible)
NOLS can currently employ remote employees who are legal residents of: Alaska, Arizona, California, Colorado, Idaho, Maine, Minnesota, Montana, New Mexico, New York, Utah, Washington, or Wyoming. Please note not all locations in all states listed are eligible. For specific locations please reach out to the recruiter listed below in the ‘How to Apply’ section. Current employees and residents in the state of Colorado please contact HR for salary information.
COVID-19 Vaccine Policy
All employees are required to be fully vaccinated against COVID-19 by their first day of work, unless they meet a medical, disability or religious exemption and a reasonable accommodation is approved. Any COVID-19 vaccine approved by the World Health Organization (WHO) is an acceptable vaccine for the purpose of this policy. Full vaccination or an approved exemption is a condition of employment for all new employees.
Equal Employment Opportunity
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email [email protected] with your request.
- A criminal background check is required from all NOLS employees.
- NOLS participates in E-verify.
- Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact human resources.
How to Apply
Please send your cover letter and resume, and any questions to: Jennifer Berry, Wilderness Medicine Business Operations Director. [email protected]
Closing Date for Applications
Open Until Filled
The target start date for this role is two weeks from the time of offer.
Thank you for your interest in NOLS. Please consider providing some optional, anonymous information by visiting this link.