Overview
Do you love building relationships and helping families discover life-changing outdoor experiences? Adventure Treks is hiring a full-time Admissions and Sales Coordinator to lead the admissions process, connect with prospective families, and support our programming.
This person will lead the admissions and administrative process for our student body and become one of our top salespeople. Our ideal candidate will exude warmth and welcoming energy while fostering relationships with our families (primarily over the phone) before, during, and after the admissions process; they will also assist the director in making sales with prospective families. This person will be families’ primary contact for trip paperwork, including enrollment forms, travel information, packing lists, and more.
We are looking for a “people person” who will happily strike up a conversation with anyone—a natural relationship-builder with superb customer service and communication skills. They should be a self-starter, meticulously detail-oriented and organized, and genuinely enthusiastic about building community and helping facilitate incredible outdoor and travel experiences for our clients.
This person will lead and support a range of admissions, marketing, and sales initiatives. In the first three months, this person will:
• Learn about the Adventure Treks philosophy and mission
• Become familiar with our comprehensive admissions and sales workflows
• Shadow the director team in sales and recruitment calls and begin getting to know current and returning families
• Learn about the other roles in the organization and how each works together to create a seamless, efficient team
• Review trip itineraries in detail, study trip locations, and understand the activities involved on each trip
• Learn how to use our customer relationship management database
By the six-month mark, this person will:
• Answer calls and be able to promote the values and benefits of the Adventure Treks experience to prospective families
• Take ownership over the admissions process, working closely with the director
• Be well acquainted with our CRM
• Refine and/or develop new efficient workflows and systems for evaluating applicants
• Maintain meticulous notes of interviews and conversations with families and students
• Synthesize, organize, and prepare student records for the summer season
• Begin training in our email marketing software
After the first summer season, we expect this person to:
• Own the admissions process and begin pitching ideas for innovation and growth
• Alongside the director, make sales calls for our teen, family, and adult trips
• Be one of the primary contacts for families throughout the year and during our busy summer season
Please view the full job description at https://www.adventuretreks.com/careers/.
Qualifications:
• 2+ years of experience in customer service, sales, and/or admissions
• Degree from an accredited university strongly preferred
• Experience working in the summer camp, outdoor, and/or travel industry strongly preferred
• Tech-savvy talents and proficiency in Google Drive and Microsoft Office
• Experience in CampMinder and/or Active Campaign (or similar software) is a big plus
• Experience in photo and video editing or email marketing software is a plus
• Impeccable communication and interperso
About Adventure Treks
Adventure Treks operates 13 to 30-day wilderness-based programs for teenagers in British Columbia, Alaska, California, Oregon, Washington, Colorado, Wyoming, North Carolina, Scotland, Norway, and Peru. Our instructors lead activities like backpacking, rock climbing, mountain biking, canoeing, sea kayaking, whitewater rafting, and ice climbing. On each adventure, the four- to six-person instructor team works together to coordinate all aspects of the trip like managing group dynamics, planning logistics, teaching outdoor skills, maintaining equipment, and handling medical issues.
Please check out our video Why Work for Adventure Treks here:
https://vimeo.com/315681356
