Overview
Guest Services staff ensure that our guests are welcome and comfortable on site and in their accommodations. For our clients, the first point of contact may be the Guest Service Agent or it may be walking into the restful space maintained by the Housekeeping team. Do you like to connect with newcomers and returning guests, help them dream about and plan their Strathcona experiences and book their (return) stay? Or do you like to move about our wilderness property going from cabin to chalet to public space working with a team? Guest Services takes care of our guests.
Qualifications:
Supporting Staff, building a team that represents SPL values and bolsters guest experiences
Hiring and mentoring guest relations agents, working with them to warmly and accurately represent SPL
Overseeing the day to day operations of the office, supervising staff, ensuring that all guest-related tasks are handled efficiently
Turning inquirers into loyal guests
Required Skills:
Computer literacy, able to quickly learn our booking systems, work with spreadsheets, a working knowledge of social media, accounting and IT systems
Experience in the tourism industry is an asset, diploma or degree in tourism or business preferred
Strong communication skills, able to respond quickly and effectively in a dynamic environment
problem solving, team building, ethics and integrity
Accountability, dependability, attention to detail, and quality control
About Strathcona Park Lodge and Outdoor Education Centre
COME WORK AT SPL
Are you looking for a place to live and work filled with fun, kind, compassionate, hardworking, adventure-seeking individuals like yourself? Join our team for 2023 and beyond, and experience our stellar community, beautiful scenery, and exciting adventure opportunities. The majority of seasonal positions run from early April to the end of October.
Our Dream Team is:
Passionate about outdoor education and connection
Inspired by SPL’s mission and core values https://strathconaparklodge.com/our-story/values/
Diverse in skills, education, cultural backgrounds (BIPOC), genders, LGBTQ2S+, and any other equity seeking groups
Able to thrive in an off grid, environmentally aware, road access wilderness lodge setting
Clean living in our drug and smoke free property
Fully vaccinated against Covid-19.
If you would like more information, feel free to call at 250 286-3122, or email [email protected]
