Overview
The Retail Manager at the Whitewater Center is responsible for operating a 5,000 square foot retail operation. The staff, products, and overall experience in the Center’s retail environments are considered a vital extension of the Whitewater brand and represent a unique opportunity to engage with guests. The Retail Manager is primarily responsible for maintaining and seeking opportunities for growth in an outdoor retail environment tailored to represent the mission, values, and initiatives of the organization. The Retail Manager is an on-site, full-time, benefits eligible role who reports to the Director of Operations.
Responsibilities
• Promote an active, outdoor lifestyle by incorporating an array of relevant brands and products in the store.
• Excellent customer service.
• Collaborate with Guest Services team to engage guests in a variety of manners including serving as an information hub, facilitating pass sales, and serving as an overall ambassador for the Whitewater Center.
• Collaborate with the Marketing team to assure the delivery of a consistent brand experience to the guest.
• Develop and maintain a product knowledgeable retail team.
• Develop strategies to effectively immerse guests into outdoor industry trends and products using approaches inside and outside of the store footprint.
• Monitor inventory and evaluate finances to improve sales and profit performance.
• Establish clear movement and flow through the floor space while employing merchandising methods that create an enjoyable shopping experience.
• Build upon and maintain strong, positive relationships with both vendors and guests.
• Constantly explore the latest industry products, technology, and trends while seeking out and capitalizing on new opportunities.
• Other duties as assigned.
Benefits
• Access to Whitewater Center’s pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, and FSA
• 401(k)
• Paid Time off
Qualifications:
• 5+ years of relevant retail operations experience and market knowledge.
• 3+ years of retail management experience.
• Results-oriented, business-minded, strategic individual.
• Extensive retail experience with technical outdoor gear and lifestyle apparel.
• Product purchasing experience across a wide variety of product lines.
• Thorough understanding and experience with visual merchandising.
• Exceptional communication and customer service skills.
• Demonstrated ability to empower teams and
Required Skills:
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to lift and carry at least 50 pounds.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater l
About U.S. National Whitewater Center
The U.S. National Whitewater Center (USNWC) is dedicated to the promotion of the active lifestyle. Since 2006, the USNWC has been promoting access to the outdoors for all levels of participants through its 30+ land and water-based activities, outdoor instruction and certification programs, festivals, races, films, and various outdoor events throughout the year. Whether you visit the Center’s 1,300 acres on the Catawba River or engage in the brand’s mission through one of our off-site initiatives, the USNWC empowers guests to play, relax, and learn outside.
