The General Manager is part of a 4-person management team that operates SYMG year-round. The position is based in Oakhurst, CA near the southern entrance of Yosemite National Park. Remote work capacity may be available during shoulder work season (November-January). The GM shares our field-office with the Operations Director, Adventure Coordinator & Logistics Coordinator: a sunny, open-office located on a 2+ acre woodland property in Oakhurst, CA, just outside of the south entrance of Yosemite National Park. We have quick access to world-class hiking and climbing areas, suitable for pre- and post-work outings. Other staff includes the President (based in Santa Cruz, Ca), two logistics guides, and a summer guiding staff of 18-24 guides. Each of the 4 office staff does a variety of jobs and we work closely together to keep things running efficiently and effectively as a team. Our nimble company allows us to be flexible in our programming and there is ample opportunity to take on new and interesting projects, keeping the workload fresh and interesting.
Specific duties include:
Management & Mentorship of Guide Staff
Hiring, mentorship/training, oversight & reviews of guide staff & interns. Meeting with guide staff pre-and post-trips. Scheduling staff according to their strengths and with a focus on their work/life balance. Organizing yearly enrichment outings. You are the CMO* in this regard (Chief Morale Officer).
Oversight of trip planning, preparation and execution. Management of land-use days and reporting to land-use agencies. Oversight of company property and facility maintenance of two residential areas (Operations Hub & Guide House). Oversight of the Adventure Coordinator & Logistics Coordinator as it pertains to operations. Risk Management responsibilities are also an important factor of your job. Responsible for selling open, custom & private trips via email and phones. Responsible for creating custom itineraries for interested parties. Creating opportunities to add in additional trips in order to meet the needs of our clients. Proactively reaching out to clients regarding customer service issues. Oversight of the Adventure Coordinator as it pertains to sales and customer service.
Working with the President and Operations Director to define operational, financial, programming, marketing, staffing, and lifestyle goals. Reviewing these goals periodically & adapting based on efficacy, client needs, market trends & everyone’s work/life balance. Involvement with various land-use planning processes as it pertains to our programming. Program and trip calendar development. Planning and managing the budgets and pricing for trips.
Oversight and implementation of marketing projects ranging from website management, ad campaigns, local outlets, 3rd party vendors, news & PR outlets, social media, etc. Creating opportunities for branding & demonstrating the “SYMG style”.
●This position demands excellent time management skills, people skills, and the ability to efficiently move between unique tasks as priorities change.
●Minimum 2-3 years of related management experience in the Adventure Travel, Mountain Guiding, and/or Outdoor Education industry.
●Experience in marketing, sales, and customer service
●Must be extremely well organized, detail-oriented, and able to meet deadlines
●Comfortable working in a changeable, sometimes fast-paced environment.
Ideal Candidates Will Also Have:
●Guiding experience in the adventure travel industry, especially multi-day backcountry trips
●Intimate knowledge of Yosemite, Sequoia & Kings Canyon NP, Ansel Adams Wilderness & Inyo NF
●Experience with customer service & sales
●Knowledge of Google Suite, MS Office, Adobe InDesign, Google Analytics, Social Media, CRM programs
●Technical rock climbing experience and Single Pitch Instructor certification through PCGI or AMGA
Southern Yosemite Mountain Guides is one of North America's premier active travel & guiding services. Founded in 1991 and based outside of the south entrance of Yosemite (Oakhurst/Bass Lake), SYMG specializes in backpacking, stock-supported trekking, rock climbing and natural history trips. We operate primarily in the Sierra Nevada, from Yosemite south through Sequoia & Kings Canyon National Parks. We are proud to have been named "Best Outfitter on Earth" and "Best Adventure Travel Company" by National Geographic Adventure Magazine. SYMG typically employs 15 guides during the summer guiding season. Full time guides average 20 days of work per month in the high season with irregular schedules.