The Gravity Vault is looking for an outgoing and energetic individual with a strong work ethic to lead our Hoboken AND soon to open Montclair, NJ facilities as a full-time General Manager. ​The General Manager is responsible for overseeing the day-to-day operations of the gyms and for keeping them in line with the overall company strategy and brand wide mission. The candidate will work closely with the Chief Operating Officer as well as each location’s management team to ensure the gyms are clean, operations run smoothly and goals are being met. They must also help create a positive and inclusive climbing environment for climbers of all experience levels.

Job ​Responsibilities:
Oversee all facility operations at both locations
Become an expert on all programs and options to climb with The Gravity Vault
Ensure company and brand wide mission and standards are met and that all employees are updated and comply with The Gravity Vault’s policies and procedures on programming, cleanliness, and safety
Provide excellent customer service to all customers in person, over the phone, and via email correspondence
Train and supervise Gym Managers, Assistant Managers, and Team Coaches while also coordinating with the Route Setting Team
Oversee and optimize the weekly schedule to adequately meet the business needs of each gym while maintaining sensitivity to employees’ work/life balance
Proactively manage the staffing pool by forecasting future changes in workload and staff availability to determine the need to hire staff in a timely fashion
Manage payroll and other operational expenses
Coordinate with the management teams to strategize and set goals for both facilities
Plan, execute, and work location and brand wide events including but not limited to climbing competitions and member nights
Promote the company through public relations efforts by creating and maintaining local relationships and by sponsoring and/or participating in community events

Minimum two years management experience in a climbing gym, fitness facility, retail setting or hospitality industry
Excellent verbal and written communication skills
Ability to multitask, take initiative and make confident decisions on the fly
Willingness to be hands-on, work independently, and as part of a team
Must be able to travel to each location on a weekly schedule
Valid CPR and First Aid Certification required by first day of training
Working knowledge of POS Systems, G Suite and scheduling applications preferred
Indoor / Outdoor climbing experience is a plus
FT weekday schedule, flexible weeknight/weekends

Compensation and Benefits:
Flexible Paid Time Off (PTO)
Company-paid holidays: closed Thanksgiving, Christmas Eve, Christmas Day, Easter Sunday
Eligibility for health benefits
Complimentary Multi-facility Gravity Vault Membership
Discounted monthly friends & family membership
Discounted monthly guest day pass for friends & family
Access to pro-deals through our outdoor industry partners

Tagged as: Full Time

About The Gravity Vault Hoboken and Montclair

The Gravity Vault Indoor Rock Gyms’ mission is to make everyone’s rock climbing experience with us a positive and memorable one! We strive to provide a welcoming, diverse, equitable and inclusive environment for not only our customers but our staff alike. Whether you’re young or old, big or small, novice or expert we want The Gravity Vault to be your home away from home. We believe that new heights can always be reached, not only on our walls but in all aspects of life. The best way to achieve these heights is together.

The Gravity Vault is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, ancestry, national origin, marital status, disability, genetics, veteran or military status, sexual orientation, gender identity or expression, or any other actual or perceived characteristics.

Application Instructions

To apply click here: https://forms.gle/Rb717SY2nepqBMTB7