The Gravity Vault Upper Saddle River is looking for an outgoing and energetic individual with a strong work ethic to join our team as an Assistant Manager. As an integral part of the management team, the Assistant Manager will work closely with the Manager to ensure that the gym is clean, runs smoothly, and goals are being met. They must also help create a positive and inclusive climbing environment for climbers of all experience levels, and have fun while doing it.
Basic job duties include:
-Provide excellent customer service to all customers in person, over the phone, and via email correspondence.
-Become an expert on all programs and options to climb with The Gravity Vault.
-Ensure company and brandwide standards are met, and that all employees are updated and comply with The Gravity Vault’s policies and procedures on programming, cleanliness, and safety.
-Help plan, execute, and work location and brandwide events including but not limited to climbing competitions and member nights.
-Coordinate staffing for events, classes, and instructor led climbing options.
-Help train and manage all Shift Leader, Belayer, and Front Desk Employees.
-Management experience in a climbing gym, fitness facility, or retail setting
-Ability to take initiative and make confident decisions on the fly
-Excellent communication skills
-Ability to work independently and as part of a team
-Indoor / outdoor climbing experience is a plus
-CPR and CWI certification is a plus
-All candidates must be willing to make the customer experience a priority and engage with climbers to keep them excited for climbing at The Gravity Vault!
Compensation & Benefits:
-Full Time Salary Based on Experience
-Paid time off
-Access to pro-deals through our outdoor industry partners
About The Gravity Vault Upper Saddle River
The Gravity Vault Indoor Rock Gyms’ mission is to make everyone’s rock climbing experience with us a positive and memorable one! We strive to provide a welcoming, diverse, equitable and inclusive environment for not only our customers but our staff alike. Whether you’re young or old, big or small, novice or expert we want The Gravity Vault to be your home away from home. We believe that new heights can always be reached, not only on our walls but in all aspects of life. The best way to achieve these heights is together.
The Gravity Vault is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, ancestry, national origin, marital status, disability, genetics, veteran or military status, sexual orientation, gender identity or expression, or any other actual or perceived characteristics.