Since 1993, Broadreach has offered adventure and experiential education for middle school and high school students in diverse locations around the world. Our active and highly facilitated adventures provide students with the opportunity to learn, explore and build skills through hands-on discovery and interaction with the world’s oceans, ecosystems and wildlife. Our small, dedicated, full-time team operates primarily out of our HQ office in Raleigh, NC. We take pride in our work individually and as a team and value curiosity, resilience, individual responsibility, teamwork and collaboration.
Broadreach is accepting applications for a full-time International Program Coordinator for our Scuba and Marine Science programs. Like most roles at Broadreach, this position includes many and diverse responsibilities across multiple aspects of our year-round operation including: Program planning, Sales, Customer Service, Instructor Hiring and other administrative tasks. We are looking for an addition to our team of fun, hardworking, adventurous employees with the ability to work collaboratively within a tight-knit team and function independently on diverse projects in a fast-paced, dynamic, customer service-focused environment.
Responsibilities include, but are not limited to:
Program planning and logistics for international scuba and marine science courses, including but not limited to communicating with outfitters, making reservations, updating student packets, creating program specific operations manuals, creating emergency action plans and completing detailed budgets and reviews.
Answer incoming calls with a positive and helpful attitude, field basic questions and/or transfer to the appropriate person.
Sales calls, emails and other tasks to get enrollments in programs.
Provide exceptional customer service and support wherever needed.
Assist with Interviewing, hiring, onboarding and training of seasonal instructors.
Assisting with managing programs and staff in the field (from Raleigh).
Working Location and Conditions
Location: Downtown Raleigh, NC (this is an in person position and we are not open to remote workers at this time).
Flexible working hours and a casual office environment.
Occasional work on weekends and evenings, including participating in a rotational 24-hour on-call schedule when programs are in the field is required.
This position does not guarantee the opportunity to travel.
Strong customer service oriented attitude required.
Experience working in an administrative capacity within an office strongly preferred.
Proficiency with computer software applications such as MS Office, G-suite required.
Bachelor’s degree and/or relevant work experience required.
Experience living, working and/or studying internationally is preferred.
Background as an educator preferred.
Education in marine biology preferred.
Candidate should be detail-oriented, organized, self-motivated and flexible.
Excellent verbal and written communication skills required.
PADI dive certification, experience living or working internationally, program planning experience
About Broadreach Adventures, LLC
Over the past twenty years, Broadreach has taken more than 17,000 students on our study abroad programs to over 40 countries. With programs for middle school, high school and college aged students, Broadreach courses span the globe exploring extraordinary destinations and fascinating topics through hands-on instruction, field research and service learning.