Overview
Whittaker Mountaineering (WM) is a specialty outdoor retail and rental store located six miles outside of Mt. Rainier National Park in Washington State (MRNP). WM is the recommended outfitter for RMI Expeditions (RMI), www.rmiguides.com, one of North America’s largest Mountain Guide Service. WM and RMI are located at Rainier BaseCamp along with several other businesses serving the needs of hikers, climbers, and Park visitors. We are seeking a Sales Associate that is organized, customer service oriented, has strong communication skills, and a passion for the outdoors. Sales Associates are responsible for ensuring our customers have a positive and seamless experience when shopping or renting with us.
Job Description
• Outfitting customers with outdoor gear and apparel
• Creating a comfortable and welcoming atmosphere for all customers and getting RMI climbers excited for their climb
• Educating customers on performance and technical aspects of mountaineering and outdoor equipment
• Maintaining an orderly appearance throughout sales floor, rental shop, and BaseCamp grounds
• Answering phones, responding to voice messages and email inquires
Executing various specific projects and tasks in both the rental and retail departments including but not limited to:
Retail:
• Operating Shopify Point of Sales system and online data base
• Counting, Receiving, Labeling, and Stocking new gear as it arrives to the store
• Sharing information and status updates on local trails and conditions inside and outside the MRNP
• Providing excellent customer service that may lead to increased sales
Rentals:
• Preparing rental reservations and meal packages for pickup and international shipment
• Maintaining, cleaning, and repairing rental equipment as needed
• Maintaining a clean and organized rental shop at all times
• Outfitting clients with the proper gear needed for each specific climb
• Processing gear returns
• Assisting with visual merchandising
• Operating EasyRent Rental Point of Sale System
• Assisting with other daily operations and various needs as needed
Benefits
Mountaineering Snow School with RMI Expeditions
Opportunity to climb Mt. Rainier with RMI (during climbing season May-September)
Use of outdoor gear from the Rental Shop at no charge
30% Off In-store purchases (does not apply to used or sale items)
Qualifications:
Desired Skills and Experience
• Interest/experience in hiking, backpacking, mountaineering, climbing, snow/outdoor sports
• Ability to work well as part of a small team
• Experience with Shopify Online and Point-Of-Sale System Preferred
• Proficiency in Microsoft Office – Primarily Outlook, Excel and Word
• Detail oriented, ability to problem solve and think critically
• Capable of being a self-starter
• Strong communication/listening skills
• Highly developed sense of integrity and passion for
About Whittaker Mountaineering
Whittaker Mountaineering (WM) is a specialty outdoor retail store located six mile outside of Mt. Rainier National Park in Washington State. WM is the recommended outfitter for RMI Expeditions (RMI), www.rmiguides.com, North America’s largest Mountain Guide Service. WM and RMI are located at Rainier basecamp along with several other businesses serving the needs of hikers, climbers, and Park visitors. We are seeking a Sales Associate that is organized, customer service oriented, has strong communication skills, and a passion for the outdoors. Sales Associates are responsible for ensuring our customers have a positive and seamless experience when shopping or renting with us.
