The Outdoor Activities Operations Manager is a key leadership position in the Outdoor Activities Department with a critical role in the fulfillment of the Whitewater Center’s brand promise of delivering high-quality experiences. The Operations Manager is responsible for overseeing a supervisory team and managing the day to functions of the operation. This position is a full-time, salaried position that reports directly to the Outdoor Activities Director.

Develop, implement, and maintain quality assurance and safety protocols
Maintain a keen awareness of how the brand is being represented and demonstrate a relentless pursuit of meeting the brand promise
Execution of processes and procedures to ensure consistency with objectives
Manage an efficient operation with a strong fiscal awareness to continuously ensure the proper execution of resources
Be a key leader in the planning and execution of any additional programming including winter activities Leadership
Relentless pursuit to create and maintain a culture of safety within the organization
Lead, motivate, and support a large team within a demanding environment
Create, monitor, and execute training programs for incoming guides as well as continuing education programs for existing guides
Maintain constant communication with management and staff to ensure proper operations of the department
Create and utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives
Other duties as assigned

4-year degree in Operations Management, Recreation Management, or another related field
5+ years of relevant management experience in operations
Flexibility to work evenings, weekends, holidays, and during other USNWC events as needed
Actively engaged in the enjoyment of outdoor adventures
Complete an appropriate guide school

Physical Demands
Must be able to safely self-transport over uneven terrain or in a confined space
Must be able to stand for sustained periods of time
Must be able to work outdoors for sustained periods of time under varying weather conditions
Must be able to lift and carry at least 75 pounds over various terrain

Preferred Qualifications
Prior experience working in the outdoor industry
Able to communicate clearly and effectively
Organized, enthusiastic, and flexible
Wilderness Medicine or First Aid/CPR certifications

Access to the Whitewater Center’s pass activities
Staff discount program and pro deals
Health, Dental, Vision, FSA
Paid Time Off

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Tagged as: Full Time

About U.S. National Whitewater Center

The U.S. National Whitewater Center (USNWC) is dedicated to the promotion of the active lifestyle. Since 2006, the USNWC has been promoting access to the outdoors for all levels of participants through its 30+ land and water-based activities, outdoor instruction and certification programs, festivals, races, films, and various outdoor events throughout the year. Whether you visit the Center’s 1,300 acres on the Catawba River or engage in the brand’s mission through one of our off-site initiatives, the USNWC empowers guests to play, relax, and learn outside.

Application Instructions

Please apply directly through our employment page using the link below.