Guest Services Representatives are responsible for educating, scheduling, and processing all adventures at the Whitewater Center. Additionally, Representatives must always be conscious of Whitewater’s policies and procedures and strive to continuously educate themselves with a combination of instruction from leadership, activity experience, and other tools provided to staff.
-Communicate with guests in a polite, clear, and confident manner using a variety of mediums – email, phone, and face-to-face interaction
-Answer questions regarding group outings, activities, and instruction, and provide guests with guidance in order to best match our products and services with their needs
-Create a friendly and welcoming atmosphere for all guests
-Prepare for the arrival of large groups to ensure a pleasant and efficient check-in
-Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions
-Actively communicate with all departments in order to facilitate the best possible experience for each guest
-Occasionally provide tours of the Whitewater Center’s activities and facilities
-Maintain a clean, professional, and healthy appearance, and adhere to the dress code
-Maintain accurate knowledge of activities, products, and services offered by the Whitewater Center
-Maintain availability to work evenings, weekends, and holidays as required
Previous experience in guest services, customer service, the hospitality industry, or sales
Outgoing, friendly, confident candidates with a passion for outdoor adventure and the USNWC mission of promoting healthy, active lifestyles
An honest and sincere passion for helping others and providing guidance
Excellent customer service and communication skills
Able to work well under pressure and make decisions independently – this position requires an individual who is resourceful and takes a solution
About U.S. National Whitewater Center
The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.
Working at Whitewater:
Whitewater is rooted in the belief that the active, outdoor lifestyle is for everyone. We are a team whose culture and work environment are dedicated to providing real engagement through authentic experiences. By promoting an active, outdoor lifestyle, we build community and opportunities for people to come together.