Overview
Event Coordinators at the Whitewater Center (Whitewater) are responsible for booking and processing all private group events at the facility and helping with the execution of all public events. Event Coordinators must fulfill the needs of all inbound group inquiries including program determination, proposal generation, and execution on the day of events.
This position can be an on-site, full-time, benefits-eligible position or; an on-site seasonal position that works full-time from May – September.
Responsibilities:
• Communicate with clients in a polite, clear, and confident manner using a variety of mediums – email, phone, and face-to-face interaction.
• Answer questions regarding group outings, activities, venues, and catering, providing clients with guidance to best match Whitewater products with their needs.
• Provide a detailed review of products and services purchased, requirements to participate, and an overview of what to expect upon arrival.
• Prepare for all group reservations to ensure a pleasant and efficient check-in, including printing wristbands and giving welcome talks.
• Input group inquiry information for lead tracking and follow-up, and develop relationships with Whitewater Center clients to encourage repeat bookings.
• Facilitate tours of the Whitewater Center’s activities and facilities for potential and returning clients.
• Collaborate with all departments to ensure the best possible experience for each group outing.
• Maintain accurate knowledge of activities, products, and services offered by the Whitewater Center.
• Other duties as assigned.
Requirements
• Able to work well under pressure and make decisions independently.
• Resourceful and takes a solution-focused approach to conflict and provide positive resolution.
• Outgoing, friendly, confident candidates with excellent communication skills.
• Adhere to grooming and appearance standards.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Preferred Qualifications
• A Bachelor’s Degree in Business, Hospitality, or another related field.
• Prior experience in customer service, sales, or another related area.
Physical Demands
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to lift and carry at least 50 pounds.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.
Benefits
• Access to Whitewater Center’s pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off
Required Skills:
Requirements
• Able to work well under pressure and make decisions independently.
• Resourceful and takes a solution-focused approach to conflict and provide positive resolution.
• Outgoing, friendly, confident candidates with excellent communication skills.
• Adhere to grooming and appearance standards.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
Preferred Skills:
Preferred Qualifications
• A Bachelor’s Degree in Business, Hospitality, or another related field.
• Prior experience in customer service, sales, or another related area.
About Whitewater Center
The U.S. National Whitewater Center (USNWC) is dedicated to the promotion of the active lifestyle. Since 2006, the USNWC has been promoting access to the outdoors for all levels of participants through its 30+ land and water-based activities, outdoor instruction and certification programs, festivals, races, films, and various outdoor events throughout the year. Whether you visit the Center’s 1,300 acres on the Catawba River or engage in the brand’s mission through one of our off-site initiatives, the USNWC empowers guests to play, relax, and learn outside.
